Every request, owned and answered.
Brecx Ticket turns requests from email, chat and meetings into tickets with an owner, a due date and a live view of who's waiting on whom - alongside the docs, sheets and boards your team already needs.
In your browser, or installed as an app · Part of the Brecx suite
Works with the tools your requests come from
- Gmail
- Slack
- Brecx Connect
- WorkTrack
- Google Calendar
Why Ticket
Built for teams who would rather finish work than chase it.
Requests arrive by email, chat and in meetings - and get lost
Every request becomes a ticket with an owner and a due date, straight from Gmail or by API.
"Did anyone reply to that?" Mentions go unanswered
Mentioned lists every @mention waiting on you, and Tickets Live times every reply still owed.
Work is spread across five tools that know nothing of each other
Docs, sheets, boards, a whiteboard and a PDF editor sit next to the tickets, sharing the same people and mentions.
Tickets
Every request gets an owner and a due date.
Requests become tickets with a requester, assignees, a priority and a due date. Talk it through on the ticket itself - replies, quotes, @mentions, files, voice notes and screen recordings - and see every step on its timeline.
- Tabs for open, in progress, in review, on hold, overdue, closed and archived
- Change status, priority and assignees right in the list, or for many at once
- My Tickets as a drag-and-drop board: assigned to you, requested by you, mentioning you
- Projects: a parent ticket with sub-tickets and a progress bar, by hand or from a template
Never miss a reply
Nobody's question waits without someone seeing it.
Every comment that mentions you lands in Mentioned, unanswered ones first, with how long they have waited. Nudge an assignee with Request update, and put Tickets Live on the office TV: everything waiting on a reply, with live timers.
- Mentioned: unanswered first, with the wait - or mark one "No reply needed"
- Request update: a nudge that is tracked, not lost in chat
- Tickets Live: a wallboard with timers, light or dark, shareable to a signed-out screen by link
- Snooze a ticket until it matters - it comes back on its own and tells you
One workspace
Docs, sheets, boards and a whiteboard, next to your tickets.
One workspace instead of five tools: they share the same people, @mentions and notifications as the tickets.
Docs
- Real pages, rulers, page setup and document tabs
- Live co-editing with visible cursors, margin comments and version history
- Import Word; export Word, PDF, Markdown, EPUB and more
Sheets
- Formulas across tabs, number formats, merges and borders
- Sort, filters, conditional formatting and charts
- Import Excel (every tab), .xls, CSV and TSV; export Excel and PDF
Boards
- Groups and typed columns: status, person, date, timeline and more
- Table, Kanban and Doc views, with subitems
- Import from Monday (xlsx) or CSV
Spaces
- An infinite whiteboard: sticky notes, frames, images, code and live ticket cards
- Pen and shapes, with everyone's pointer in view
- Private until shared, with a public link when you want one
PDF editor
- Reorder, rotate, merge, split and extract pages
- Annotate, sign, stamp, white-out and fill a PDF's own form
- Made in the browser; the original is never overwritten
Team
- Each member's workload, busiest first
- Admin, Manager and Member roles, plus permissions per person
- A feedback board and release notes inside the app
Automation & planning
The weekly checks make themselves.
Set a schedule once and Ticket creates the tickets from your templates - weekly, monthly on a date or a weekday, or every few days. Spawn a whole project of sub-tickets in one click, and see meetings, deadlines and due dates in one calendar.
- Recurring schedules from templates: pause, resume or run now
- Projects from templates, with every sub-ticket owned and dated
- A calendar you can subscribe to from Google Calendar or any calendar app
- Plans that become tickets when ready, quick tasks with a timer, and personal reminders
- Weekly stock checkMon 19 Oct
Every Monday, 9:00
- Month-end supplier invoicesFri 30 Oct
Monthly on the last weekday
- Shelf photos for retail partnersPaused
Every 14 days
Integrations
Reaches people where they already are.
A full REST API with scoped keys. Keys see exactly what their owner sees, and are rate-limited so a runaway script cannot flood your team's inbox.
Gmail
Turn an email into a ticket, attachments included, from inside Gmail with the add-on.
About 20 notification emails: assigned, comments, status, sharing, calendar and a digest.
Slack
The same notifications as direct messages, switchable per event.
Brecx Connect
Chat, group calls and DMs with Brecx Connect, built into every screen.
WorkTrack
Send a ticket to WorkTrack as an assigned task.
Google Calendar
Subscribe to your Ticket calendar from Google Calendar or any calendar app.
Browser push
Desktop and mobile push notifications for the events you choose.
REST API
Create, update and comment on tickets from your own tools, with read or read/write keys.
Security
Your team's work, kept to your team.
A ticket is seen by its people and your admins. Everything else you make in Ticket stays private until you share it, and sensitive changes ask for your password again - every attempt logged.
Comments encrypted
Ticket comments are encrypted at rest; passwords are hashed with bcrypt.
Sessions you can see
Secure, httpOnly session cookies. See your active sessions and sign the others out.
Roles and permissions
Admin, Manager and Member, plus a permissions matrix per person.
Private until shared
Docs, sheets, PDFs and spaces stay private until you share them; public links can expire.
API keys, hashed
Stored hashed and shown once; each key sees only what its owner sees.
Told when it matters
A security email when a password changes; sign-in attempts are rate-limited.
On your desk and in your pocket.
Ticket runs in the browser and installs as an app on your computer or phone. The phone layouts keep your tickets, the ticket page and the calendar one thumb away.
- BrowserAny modern browser, on any computer
- Install as an appOn desktop or phone, with automatic updates
- On your phoneA bottom bar and phone layouts for tickets and more
- Light or darkOr follow your system
Use cases
How teams run on Ticket.
Operations teams
Requests from email and Slack become tickets, Live shows what's waiting, and a recurring schedule handles the weekly checks.
Managers
The dashboard and the Teams page show workload and what's overdue, without asking around.
Product launches
A project template spawns every launch task, each with an owner and a due date.
Client and partner work
Docs and PDFs shared by an expiring link, feedback in comments, every follow-up a ticket.
Frequently asked questions
Is it part of Brecx?
Yes. Ticket is one of the Brecx apps, alongside Connect (chat and calls) and WorkTrack (time and attendance).
Can I bring my data?
Sheets import Excel, CSV and old .xls files; boards import from Monday; docs import Word .docx.
Does it work on my phone?
Yes, in the browser or installed as an app.
Can other tools create tickets?
Yes, through the REST API with a scoped key, or from Gmail with the add-on.
Who can see a ticket?
Its people and your admins. Docs, sheets and spaces stay private until shared.
Is there AI?
Optional helpers: polishing text and spell checking docs. No AI reads your tickets unless a feature asks it to.
Is my data secure?
Comments are encrypted at rest, passwords are hashed, sessions are secure cookies you can see and sign out, and everything you make is private until you share it.
Give every request an owner.
Then start your 14-day free trial
from your Brecx dashboard
@Daniel can you confirm the refund went out?